Q. How I can change password of my voicemail?

Please follow the easy steps as following:

1. You can log in to the voicemail by dialing *86 or press Message key
2. Enter your current passcode
3. Press *
4. Press 8 to change the passcode
5. Enter and confirm the new passcode once prompted

Q. How do I get my password reset?

Your voicemail password can be reset by your telecommunications administrator. Please contact them by:
1. Calling 416-978-VOIP(8647)
2. Emailing at voipservices@utoronto.ca

Q. What is your password policy?

We have set minimum standards in order to make certain that your voicemail remains secure
• Minimum of 6 characters
• Must contain at least 1 number
• Must contain at least 1 uppercase alpha character
• Must contain at least 1 lowercase alpha character
• Cannot be the previous set password

Q. What is the Communicator 7 password policy?

We have set minimum standards in order to make certain that your voicemail remains secure
• Minimum of 6 characters
• Must contain at least 1 number
• Must contain at least 1 uppercase alpha character
• Must contain at least 1 lowercase alpha character
• Cannot be the previous set password

Note: If you are locked out or forget the password, please contact our Support Team.

Q. How can I update password from Communicator 7?

• Log in to the Application

• Go to Options, General, then enable the Update Password.

• Enter current password, new password and confirm it; Once done, hit Enter

Note: App would not confirm the process if it is done successfully. It there is any error, it will be pointed out.

Q. How to enable or disable Call forwarding?

1. Press the “Forward” key
2. Select the Forwarding Type (Always, No answer or Busy)
3. Enter the number to which you would like calls forwarded and press the ‘Enable‘ key
4. To Disable call forwarding repeat the Step 1 and 2 and press “Disable” key

Q. How can I add a contact to my local directory?

Please follow the steps as following:

1. Click on Home button for Menu options
2. Navigate to Directories
3. Select Contact Directory
4. Select Add or Plus sign
5. Enter the information needed and Press Save

Q. Where can I find the communicator 7 software?

Please visit the Download page to find installation file for your operating system.

Q. Does my phone have E911 service?

Yes, we have E911 service predefined on your phone system. In case of emergency, please Dial 911 from any phone and be ready to give your address.

Q. How to update E911 address?

If you change the physical location of the phone, you have to make the necessary updates on your portal. Contact your Telecom support helpdesk for more details. Detailed E911 information can be found here.

Q. Where to find the IP address of the phone?

You can check the IP address of your device as following:

1. Click on the Home button
2. Navigate to Settings
3. Select Status
4. Select Network
5. Select TCP/IP Parameters

IP address is your IPv4 Address
Gateway is your IPv4 Gateway

Q. Where to find the MAC address of the phone?

You can check the IP address of your device as following:

1. Click on the Home button
2. Navigate to Settings
3. Select Status
4. Select Network
5. Select Ethernet

Q. Does Virtual Private Network(VPN) affect the call quality of my desktop Client?

The VPN will affect the quality of service since it goes through an additional set of routers. Dropping the VPN connection in the middle of an active call will cause the call session to be dropped for security reasons.

Q. How BroadWorks Anywhere Works?

Once BroadWorks Anywhere allows a user to make and receive calls on their mobile phone. In addition, they can pull calls seamlessly from any device to another.

Q. How to receive a BroadWorks Anywhere call?

When a user’s business number is dialed, their mobile phone and desk phone will ring. Upon answering, the call legs to the other BroadWorks Anywhere phone devices are dropped.

Q. How to use BroadWorks Anywhere?

The end user utilizes Communicator 7’s dialing services Call Through or Call Back.

• Call Through

Call through enables the user to initiate a call using their mobile provider’s network to call their contacts using their business identity. While on the call the user is able to utilize BroadWorks Anywhere feature codes to initiate conference calls or transfer the call.

• Call Back

The Call Back feature enables the user to initiate a call to their colleague on their Communicator 7 application which will prompt the system to call the user’s mobile phone number and connect the user to their colleague. The benefits of this dialing service would be if the BroadWorks Anywhere user were to work overseas and does not want to incur long distance roaming charges. The system will initiate the outbound call from her business line to her colleague and conference her mobile into the call.

Q. How to use Call Transfer and Three-Way Calling?

A user can transfer an active call to another number. When a user is on a call and would like to transfer the call, while on the call, they simply need to press ##. They hear a dial tone and the caller hears Music On Hold. The user can then dial a destination number of a third party. Upon hearing ringing, they simply need to hang up and the caller is connected to the ringing destination number.

A user can transfer an active call to another number, but can first consult with the third party before the transfer. When a user is on a call and would like to transfer the call, while on the call, they simply need to press ##. They hear a dial tone and the caller hears Music On Hold. The user can then dial a destination number of a third party. Upon hearing ringing, the user waits for the destination third party to pick up the call and announce the call transfer. The user can simply hang up to complete the transfer. If the third party does not wish to accept the call transfer, they must hang up. The user will be connected back to the caller.

A user can create a three-way call. When a user is on a call and would like to add a third party, while on the call, they simply need to press ##. They hear a dial tone and the caller hears Music On Hold. The user can then dial a destination number of a third party. Upon hearing ringing or while talking with the third party, the user dials ## again to combine the two calls. If the user presses ## while on a three-way call, the third party will be dropped from the conference call and the user and caller will remain connected.

Q. How to move a call from the desk phone to a mobile phone or vice versa?

If the users are on active calls on their desk phone, they can use the mobile “call pull” feature on their mobile. The call pull feature must be performed on the device the end-user wishes have the conversation on, for example, while an active call is on the desk phone the end user dials *11 from the mobile phone. The call will be seamlessly transferred to the mobile phone and desk phone will return to idle.

Q. How do I connect my fax machine?

Fax machines depend on analog telephone lines. In order to connect a fax machine to the new VoIP telephone system an Analogy Telephone Adapter (ATA) is required and can be ordered along with your new phones.

To connect the ATA, please follow the easy steps as following:

1. Plug the ethernet cable to the Internet jack in the ATA
2. Plug the phone cable to your fax machine into the Phone jack in the ATA
3. To ensure reliable service, ensure that the operating settings for the fax machine are set as follows:
   • Baud rate: 9600bps
   • Disabled error correction mode (ECM)